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    Privacy Policy

    Last updated: 13 November 2026

    This page explains what personal information Neighbourhood Clinic (“we”) collects through this website, why, and how we look after it. Neighbourhood Clinic is at Shop No 5–8, Plot No 180, Kotas Veerabhadra Krupa Complex, Anand Nagar Cross Road, near D-Mart, Bandlaguda, Nagole, Hyderabad, Telangana 500068.

    What we collect

    • When you book an appointment: the patient’s name, mobile number, the doctor, date and time chosen, and the reason for the visit if you give one.
    • When you send us a message: the details you type into the contact form, such as your name, phone number, email and message.
    • Basic technical information: like most websites, our hosting provider records your device’s IP address and browser type when you visit, to keep the site secure and working.

    We do not ask for medical records, payment details or identity documents on this website.

    Why we use it

    • To confirm, remind you about, reschedule or cancel your appointment.
    • To call you if your doctor becomes unavailable.
    • To reply to your message.

    We contact you only about your appointment or enquiry, by phone call, SMS or WhatsApp from the clinic number 75692 03182. We do not send marketing messages, and we never sell or rent your information.

    Who can see it

    Only clinic staff who manage appointments, and the doctors. Your information is stored on our website’s secure hosting service. When we send WhatsApp messages, they pass through WhatsApp and our messaging provider so they can be delivered.

    How long we keep it

    Appointment details are kept for as long as they are needed to run the clinic and meet our legal and medical record-keeping duties. Contact-form messages are deleted once they are no longer needed.

    Cookies

    This website uses only the cookies it needs to work. The map on our Contact page is provided by Google Maps, which may set its own cookies when it loads.

    Your choices

    You can ask us to show you, correct or delete the information we hold about you from this website, or to stop contacting you. Call or WhatsApp us on 75692 03182, or ask at the reception desk.

    Changes

    If we change this policy, we will update this page and the date above.